Comida muy mala. Las fotos son de la zona vip. La playa no es tan bonita. El personal de recepción poco agradable, granizados con cubitos de hielo, no hay fruta en la comida, esconden los helados.....no es como dicen en las puntuaciones de 5 estrellas, yo no lo recomiendo.TE VAS A ARREPENTIR SI VAS A CUBA Y A ESTE HOTEL. Y en Varadero son casi todos igual de malos y viejos. ESPERO AYUDAR A LOS VIAJEROS
star Desconocido Por Aqui
Great place!!!
starstarstarstarstar Sid Gojer
Viagem memorável! Fui com uns amigos passar as nossas férias a este hotel e adorámos o estabelecimento. Desde os quartos até ás actividades. O workshop de zumba foi o meu favorito! Os meus parabéns à equipa de animação e em especial ao Luís. Muito obrigado, haverei de voltar.
starstarstarstarstar Ana Silva
Gostei bastante do tempo que passei neste local com os meus amigos. De certeza que vou voltar! Quero ainda mencionar que adorei o workshop de cocktails. Fiquei a conhecer novas variedades e das novas tendências. Muito obrigado pelo serviço prestado pelo Luís e pela equipa de animação. Bom trabalho!
starstarstarstarstar José Gregório
Las habitaciones del hotel están en buen estado, aunque pudieran estar mejor. La piscina está buena y la animación también. Los muchachos hacen de todo para lograr que los visitantes se sientan a gusto. El personal que labora en los restaurantes son excelentes y siempre están al tanto de los huéspedes. El servicio de atención a la habitación es deficiente, Hay problemas con la reposición del aseo y con los líquidos que deben poner diariamente en el minibar. Los tragos necesitan más calidad, no todos los turno de trabajo los preparan bien.
starstarstarstar Yeni Medina
Adorei a estadia, o hotel, o staff todo em geral, o espaço verdejante do hotel, a praia é linda, a comida maravilhosa e um obrigado muito especial a toda a equipa de animação e àsdiversas atividades que nos propõem, um especial obrigado ao Luís,adorei as aulas de dança. Voltarei tão breve quanto possível. Obrigada
starstarstarstarstar Léa Moutinho
Gostei muito da minha experiência no hotel, todo o staff sempre colaborou e demonstrou muito profissionalismo e simpatia para com os seus clientes e queria dar umespecial obrigado ao Luís, adorei as aulas de zumba. Voltarei tão breve quanto possível. Obrigada
starstarstarstarstar Marta Oliveira
Gostaria de vos felicitar pelo excelente serviço prestado no vosso resort, desde os espaços ao vosso incansável staff. Actividades muito apelativas e super bem organizadas, super profissionais e bem formados. Um obrigada especial à equipa de animação por toda a sua disponibilidade e actividades diversas que nos propõe, especialmente ao vosso colaborador Luís pelas aulas de dança.
starstarstarstarstar Vânia Sousa
Amei toda esta experiência extraordinária que o hotel/ Staff me proporcionou, passei uma semana cheia de momentos inesquecíveis, ambiente muito bom, gostei imenso das diversas animações e temas que a equipa de animação proporcionou !!! E quero dar o um obrigado especial ao Luís da animação🥰
starstarstarstarstar Bárbara Silva
Adorei esta viagem incrível, proporcionaram me experiências incríveis,atividades chamativas!!! Muita criatividade e quero agradecer em especial a equipa de animação e mandar um grande abraço ao Luís são todos espetaculares. Muito obrigada ❤️
starstarstarstarstar Fabiana Ferreira
Os quartos são péssimos! Decrépito! Paupérrimo! Velhos, cheiram mofo, estão carregados de humidade, todo o mobiliário é velho e cheira a velho. Qualquer objecto em metal tem ferrugem, podre mesmo. Almofadas e colchões velhos, estafados, sem conforto. Sistema de "ar condicionado" velho, sem vestígios de manutenção ou limpeza. Um perigo para a saúde! Limpeza dos quartos ineficaz, sem o mínimo frescura ou conforto. Inaceitável! Reclamamos os quartos, mudaram-nos; só melhorou porque deixamos de ter os autocarros a fazer barulho toda a a noite e de respirar os gases dos mesmos.
star Sónia Franco
El Hotel es muy bonito, pese a otras opiniones que lei antes de escoger esta reserva, realmente corrimos o con mucha suerte o no se puede quitar el mérito de que el hotel está muy bien equipado, con un servicio de primera y una atención ejemplar. Fuimos mis padres, mi esposo y yo a celebrar durante la estancia de un aniversario de nuestra boda.A nuestra llegada la habitación ya estaba lista, y con todas las condiciones creadas.La atención fue inmejorable desde que entramos,
starstarstarstarstar Jorge Luis López
El personal genial, pero la comida fatal. Instalaciones poco mantenidas y sin olor a limpio por el empleo de productos de baja calidad. No volvería ni aquí ni al Meliá Cohiba. La higiene un horror y todo cayéndose.
starstar Alejandro Ferro Bejerano
Excelente hotel, buenas instalaciones. Nos alojamos en royal service y fue estupendo, playa hermosa , pocas actividades pero es característico de este sector que es más tranquilo. Comida buena, se podría mejorar. Lo mejor su personal
starstarstarstarstar Wendys Hernández
Amazing place. Extremely friendly stuff, helpful and are there for you at anytime. Food is absolutely gorgeous. Place is clean and well maintained. My husband and I went there for our honeymoon, we couldn’t chose better place. This was far best vacation I have even been on. We would definitely go back.
starstarstarstarstar Sandra Z
My first time at this resort. Our trip was February 14 to the 21st 2020. The resort is so beautiful and very clean. Our rooms were Very nice. The beach is beautiful. But the best experience was the staff by far. I really got to enjoy meeting all the entertainers and they welcomed you like family.For me that was the best and the beautiful sun of course. I was sad to leave but definitely would be back.
starstarstarstarstar Cindy Babin
Paradisus Princesa del Mar is located at the very end of the Varadero strip, approximately 40 minutes away from VRA airport by car. Taxis line up in front of the airport’s pedestrian exit and will cost you around $40 dollars for a direct trip to the resort. Cash payment only, no credit cards accepted.The rooms in the resort are decent but very dated. The grounds are fine as well. But one noticeable deficiency with this hotel compared to its sister resort (Paradisus Varadero) is that this one has a vastly inferior lobby area. It’s quite small and not particularly picturesque.The resort does have a few redeeming qualities, including: a very large beach area, a 24-hour snack bar serving good food options, and a very nice cigar bar.The staff members are very friendly for the most part. This is not unusual for Cuba. There is a gym on site which offers basic equipment (including a few free weights) but nothing extraordinary. There are multiple swimming pools on the property, and the Varadero beach itself is exceptional.Overall, Paradisus Princesa del Mar is a good resort. But, as always, beware that a "5 star" in Cuba differs vastly from anywhere else in the world.
starstarstarstar Tomas J
Stayed in the hotel for a week, celebrating New Years there. The beach is beautiful and clean. The best part was the entertainment, the New Years party exceeded my expectations, music and lighting was awesome, and all the entertainment team gave their best. They also had a beach party which had awesome music and set up. The buffet was good, and I really enjoyed the Japanese restaurant The only thing I was not happy with is that at times there would not be enough water to shower or hot shower, and the towels were not changed regularly at all.
starstarstarstar Lior Nativ
Was not happy with this vacation. I wanted to leave by the second day. Front desk staff are of no assistance, room service does not exist. Had to sleep on a damp bed because no one knows how to actually listen there. I would never go back or recommend this place. Their Royal Service is what standard service is at any hotel or resort anywhere else. The only good thing about this resort was Jessica and Felix in the entertainment team. These two are amazing, they made the trip better for us. They taught us basic Spanish, how to dance and origami.Jessica and Felix were the best
star Sabahath Akbar
A beautiful hotel, ideally located, just a stroll from the beach. The staff are friendly and very efficient. Val always has a smile to greet you and made our stay delightful; booking all of our dinner reservations and informing us of excursions. The senior server in the dining room always made us laugh and often made us roses out of napkins. Lovely people. The only down side is the food, however we travelled Cuba and found the food to be the one thing that was lacking, not just here but all over Cuba. Still a great place to visit!
starstarstarstar Julie Cooper
Believe it or not they actually confiscated everyone's passports for 4 hours until the rooms were ready. And, the passports were left in an unsecured area where they could have been stolen. This is a "Normal" procedure for this Hotel.
No hot water or A/C for 2 days.
No room service, zero.
The food looked good but, everything taste the same, gross. Worse than normal for Cuba. Hot foods cold, kitchen cleanliness.......very much in question.
The on site "Bank" pays you $102. Cuban for $150 Canadian dollars.
March. 9, 2020
star Walt K
It wasnt bad. Rooms were very clean and well done.
The resort was beautiful.
The mini bar was not restocked except once in 7 days.
Some staff were exceptional. Others were absolutely not.
The food was average. No coffee in the rooms.
The biggest issue that I have is that I reached out to a manager by email about some bigger issues and I have never heard back.
starstarstar Corinna Taylor
We just returned back home and I want to go back already. This is by far the best resort and we’ll be going back at least once a year. The food was amazing and the staff was so friendly. I have to say I love my bartender Orestes at the swim up bar. Hes awesome!!
Thanks for the best vacation ever!
Jamie Arsenault
starstarstarstarstar Lawrence
Nice older hotel, needs a bit of refreshing in places. Staff are very nice in buffet restaurant. Beautiful well kept lawns and landscape. Air conditioning is an issue (sub par) and that's an issue given how hot and humid it is. Beautiful lobby, pools and the beach, gorgeous. Would recommend but definitely not a 5 star resort as advertised. I gave it a 4 review as 3.5 is a little low.
starstarstarstar Katherine Coates
El hotel es perfecto para relajarse y desconectar.Las instalaciones y la oferta de animación y ocio muy buena también. De todos modos, lo mejor sin duda es su personal, encantadores, cálidosy profesionales. Quiero hacer una mención especial a separtamento Comercial por su amabilidad y el modo en que nos ayudó a que nuestra estancia fuese perfecta. Estamos deseando volver.
starstarstarstarstar Andres Gonzalez
Acabamos de pasar unos días en Cuba y el hotel Paradisus Princesa del Mar fue nuestra última parada. No podríamos haber elegido un sitio mejor para terminar nuestras vacaciones. El hotel precioso, todo el personal del Servicio Real encantadores y muy atentos. Agradecer especialmente a Gema su amabilidad y profesionalidad. Da gusto encontrarse gente así. Sin duda, repetiremos.
starstarstarstarstar Araceli González
Las instalaciones y la piscina muy bien. Hay habitaciones más antiguas y más nuevas, es importante tenerlo en cuenta. La comida mejorable. Lo mejor del hotel: la animación con el equipo de Nayvi, siempre atenta con el cliente y haciéndole disfrutar de la estancia. También reconocer el trabajo de Leo que siempre se ha preocupado de cómo estábamos.
starstarstarstar Raquel LÓpez GÓmez
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