1.飯店設施很好，房間陽台大，朋友間最愛陽台聚會不錯2.櫃檯說早餐時間是早上7-11點，十點二十分進到餐廳開始取用早餐，10:40在沒有告知的情況下開始把所有食物收掉，10:45分，基本上檯面已經沒有人任何東西可以吃3.10:20分進入餐廳，坐了五分鐘，沒有給予餐具，無法用餐4.用餐完的碗盤，沒有人要收5.設備良好，服務慘。—————————————————1. Reception told us that the breakfast time is 7am-11am. We arrived restaurant at10:20am. They start to clean the table at 10:40 am. There is nothing we can eat around 10:45.2. We sitthere 5 minutes and no one give us fork and knife to eat.3. No one take the plates after we finish the food.4. The hotel is good but the service is awful
star Po Nash
Hotel para pegarte un homenaje, tiene de todo, mil piscinas, mar muerto….para repetir
starstarstarstarstar Jaime Alfaro
My wife and I celebrated our first wedding anniversary here and the experience from start to finish was so relaxing and special. Omar from reception was very welcoming and gave us some great recommendations. Our suite was spacious, clean and luxurious, and there was so much to do across the estate. We had dinner at the Lebanese restaurant and highly recommend the Fattoush & Ariyes. The staff even surprised us with a sweet treat in our room to end the night. Thank you so much for a memorable getaway!
starstarstarstarstar Ej
As usual, they didn't give up in how they could surprise me. Thanks for awesome trip and generosity. Number one place in the Dead-Sea.
starstarstarstarstar Moayyad Abu Shaqra
فخامة و رقي لارقي الفنادق في البحر الميت ومن ارقى المطاعم في هدا الفندق ممكن انك تلاقي الخدمه الرائعه والاسعار المقبولة في مطعم obelisk وشكر خااااااص جدا جدا لاروع شيف ممكن انكم تاكلوا عنده اطيب الماكولات الشيف عبدالكريم ومن ارقى واحلى خدمه راح تلاقيها عند الاخ يحي معامله فخمه واحلى ضحكه واحلى ابتسامه من غدير راح تلاقيكم فيها غدير عند الاستقبال 😘 جد مطعم راقي في فندق فخم بنصح فيه وبشده 👍🏻👍🏻👍🏻👍🏻
starstarstarstarstar Kiki ibrahim
Yahya and the rest of the crew were incredible! Some of the best service I have ever received at a hotel. The managers and the waiters are always smiling and pleasant and eager to help! So excited to return :)
starstarstarstarstar Cruel and Unusual
Yahya and the rest of the crew were incredible! Some of the best service I have ever received at a hotel. The managers and the waiters are always smiling and pleasant and eager to help! So excited to return :)
starstarstarstarstar Cruel and Unusual
Excelente hotel, ótimas acomodações, ótimo serviço, ótima comida.
starstarstarstarstar Alexandre Falcão
I can whole heartedly say Ivan in the customer relations team is an absolute asset to the hotel. He made our stay for my honeymoon so welcoming and he was so helpful. He arranged for the nurse to come see me when I wasn't feeling well and remembered us whenever he saw us despite having so many other guests and events running. So so pleased and thank you so much for everything.
starstarstarstarstar M H
I was in obilist restaurant and I'm was really enjoyed my dinner.. All the food is so good and delicious from the salads.. Main dishes and the desserts.. The service is was really great.
starstarstarstarstar New Songs 2018
The food and the service was just amazing during breakfast The team there is very helpful and supportive.I have attended the wedding and the service was excellent as usual
starstarstarstarstar Lara Darawzeh
O hotel é ótimo, o serviço é incrível. Coisas são muito boas. Ficamos nos quartos Ishtar, eles são um pouco barulhentos se houver evento especial no hotel. Eles também são um pouco velhos do ponto de vista dos móveis e do chuveiro. Comida sábia, o café da manhã é ótimo. O jantar no cubo foi ótimo, mas muito caro. No restaurante italiano a comida é ok. Sugiro que fique com o jantar, pois não há muitas opções por perto.
starstarstarstar Tamar A
By far the best resort/hotel/experience in Jordan. Staff are super professional and hospitable. Nothing here disappoints and we absolutely look forward to returning here on our next trip.A shout out to Mary who gave us some great advice on how to best utilise the facilities here and also gave our 3 year old a toy camel which made her day.Breakfast is slightly limited compared to other resorts but was still very good and high quality.Pools were spot on and we got upgraded to the Ishtar Villa which was spectacular!Views of Palestine were fabulous too.
starstarstarstarstar Ali Yousef
As far as options on the Jordan side of the Dead Sea go. This is the best one. From its idyllic sunset views, to the attentive staff, this Kempinski property goes the extra mile. Biased opinion, but you should definitely get one of the Ishtar rooms if possible. These are nicer (albeit more expensive) than the opens in the main building.
starstarstarstarstar Stephen Akpakwu
O Ishtar SPA no Kempinski foi incrível. Recomendo fortemente o tratamento denominado THE COMPLETE, de 3 horas. Você vai curtir a lama do Mar Morto de uma forma especial, o melhor tratamento facial e as mãos do KIT foram únicas
starstarstarstar Paty Zanella
The Ishtar SPA at Kempinski was amazing. I highly recommend the treatment called THE COMPLETE, 3 hours. You will enjoy the mud of the Dead Sea in a special way, the best facial and the hands of KIT were unique
starstarstarstar Paty Zanella
As far as options on the Jordan side of the Dead Sea go. This is the best one. From its idyllic sunset views, to the attentive staff, this Kempinski property goes the extra mile. Biased opinion, but you should definitely get one of the Ishtar rooms if possible. These are nicer (albeit more expensive) than the opens in the main building.
starstarstarstarstar Stephen Akpakwu
By far the best resort/hotel/experience in Jordan. Staff are super professional and hospitable. Nothing here disappoints and we absolutely look forward to returning here on our next trip.A shout out to Mary who gave us some great advice on how to best utilise the facilities here and also gave our 3 year old a toy camel which made her day.Breakfast is slightly limited compared to other resorts but was still very good and high quality.Pools were spot on and we got upgraded to the Ishtar Villa which was spectacular!Views of Palestine were fabulous too.
starstarstarstarstar Ali Yousef
The hotel is great, service is amazing. Stuff are very nice. We stayed in the Ishtar rooms, they are a bit noise if there is special event at the hotel. Also they are a bit old from furniture and shower perspective. Food wise, the breakfast is great. The dinner at cube was great but very expensive. At the Italian restaurant the food is ok. I suggest to take the stay with dinner as there are not many options around.
starstarstarstar Tamar A
Eu realmente me sinto desapontado ao ver um design, layout, arquitetura e qualidade de construção fantásticos em uma localização incrível e vistas sendo tratadas por uma equipe muito hostil. Reservamos uma suíte junior e recebemos uma confirmação via Booking.com, mas chegamos ao hotel que nos colocaram em um quarto minúsculo com vista bloqueada e nos cobraram o mesmo valor. Os funcionários do hotel recusaram-se a ajudar, pelo que tivemos de contactar o serviço de apoio ao cliente da Booking.com, que também não nos conseguiu esclarecer este problema com os funcionários do hotel. Mais uma coisa, deixei dezenas de bilhetes para o Spa e nunca recebi uma ligação de volta. Se você decidir ir para lá, espere ver uma arquitetura maravilhosa, mas um dos piores serviços de atendimento ao cliente da Jordânia.
star The Town Explorer
I genuinely feel disappointed to see such a fantastic design, layout, architecture and built quality in an amazing location and views being handled by some very unfriendly staff. We have booked a junior suite and got a confirmation via Booking.com but we got to the hotel they have put us in a tiny room with blocked view and charged us the same amount. The hotel staff refused to help so we had to contact Booking.com customer service which was also unable to talk us out of this issue with the hotel staff. One more thing, I have left tens of notes to the Spa and never received a call back. If you ever decide to go there, expect to see marvelous architecture but one of the worst customer service in Jordan.
star The Town Explorer
Este é um bom hotel com vistas espetaculares. Nossa estadia foi agradável, mas o hotel definitivamente não é um 5 estrelas quando se trata de serviço ao cliente. Os funcionários da recepção são um pouco rudes, têm dificuldade em sorrir ou fornecer informações. Serviço de quarto muito lento e nenhum detalhe sobre quais instalações estão disponíveis para uso, horário de funcionamento ou até mesmo direções.Uma das piscinas tem uma forma estranha, bordas escorregadias com um centro profundo. Parece que não há consistência no horário de funcionamento das piscinas, o hotel não foi projetado para pessoas com deficiência ou idosos. Meus pais tiveram dificuldade em perambular pelo hotel, o serviço de carrinho de golfe leva séculos para aparecer. Acho que passamos a maior parte de nossa estada apenas esperando pelos serviços.Demorou mais de uma hora para check-out, o manobrista do carro é super lento.O café da manhã era bom e bem organizado. Os quartos são limpos, espaçosos e bem conservados. Um grande obrigado ao pessoal no local, especialmente aqueles junto às piscinas e área de pequeno-almoço, parecem ser os únicos a trabalhar arduamente para manter os clientes satisfeitos.Se vamos visitar novamente, é um não definitivo, a equipe fez o possível para garantir que nunca mais escolhêssemos o Kempinski novamente, a atitude é tão hostil, o que é uma grande pena para um dos maiores resorts da região!
starstar Mo El-Haj
Solo traveller for one night. I was delayed at the check-in process and the room wasn't not ready. I waited for 10 minutes. No sincere apology or anything else was given in regard to this delay. Otherwise the stay was lovely I enjoyed my superior room with a pleasant view. The sunset was amazing. The place is huge. Multiple swimming areas and a private access to the dead sea. The bathroom was not up to the best condition. The bath tub sink was not working well. There are three avaliable restaurants. The food was very good. I recommend this place if you catch it at a reasonable price.
starstarstarstar M G
This is a nice hotel with spectacular views. Our stay was pleasant but the hotel is definitely not a 5 star when it comes to customer service. Reception staff are a bit rude, they find it difficult to smile or provide information. Very slow room service and zero details about what facilities are available to use, opening hours or even directions.
One of the pools is oddly shaped, slippery edges with a deep centre. It looks like there is no consistency over pools opening hours, the hotel is def not designed for people with disabilities or the elderly. My parents had hard time wandering around the hotel, the golf-cart service takes ages to show up. I guess we spent most of our stay just waiting for services.
It took us over an hour to checkout, the car valet is super slow.
The breakfast was nice and well organised. The rooms are clean, spacious and well maintained. A big thank you to on-site staff, especially those by the pools and breakfast area, seem they are the only ones working hard to keep customers happy.
As whether we’ll visit again, it’s a definite no, the staff did their best to make sure we never choose Kempinski again, the attitude is so unwelcoming, which is a big shame for one of the biggest resorts in the area!
starstar Mo El-Haj
Buen servicio y trato con este conductor.
starstarstarstarstar طارق الحديد
By far the most amazing experience in accommodations I have experienced. The entire staff was welcoming and extremely helpful! Mr. Fares and his team gave us superior service. The rooms are exquisite and the views are breathtaking! I highly recommend the Kempinski resort in the Dead Sea to all visitors!
starstarstarstarstar Maysoon Saad
Amazing resort hotel. Excellent service throughout the entire resort. Where ever you are they ask if you need anything like you are the only person there. Really felt pampered. Great swimming pools, good restaurants and a kids club thats open till 11pm. We stayed in the family duplex (great for a family of 5). Would definitely recommend this place for a visit to the dead sea.
starstarstarstarstar Feras H
We just have tried the award winning spa! What a wonderful experience! It is so fantastic it made me so proud to have such facility in my country. The spa is just an oasis of calm and rejuvenating atmosphere. Highlight of the whole stay in this 7 star hotel . The staff at the spa are most tentative, caring and super nice. The attention to details and hospitality is just great. Love it and can not wait to come back again. Well done kimpinski
starstarstarstarstar M Khraisheh
Tuve huéspedes en el kempinski hotel Ishtar dead sea Jordan, en la realidad es un excelente servicio con respecto a la comida la hospedad , la vista es hermosa , felicitaciones ❤️
starstarstarstarstar Sahar Hijazi
we spent two nights at this amazing hotel , my family and I really we enjoyed, from the security check until we left we felt that we are in our home. the gentleman who checked us in was really amazing and very helpful, he gave us room nearby the pool which was very good for my parents, the food at Italian restaurant was very good and delicious.the five rooms we booked were very cleaned and the cleaning staff were amazing. I can say that the service and the staff in this hotel are just amazing.
we will be coming for sure to try the new Lebanese restaurant as we were informed that you will have a new restaurant will be open. thanks for the amazing stay... Addasi Family
starstarstarstarstar ghaid addasi
Very nice and comfortable.
Good value for the money.
Staff are very helpful and attending to help.
Breakfast buffet was very good. Dinner buffet was very nice in terms of variety and good food but taste could be better for a 5 star hotel.
starstarstarstarstar Firas Shraidi
Tão bom quanto caro ! Um sonho
starstarstarstarstar Francisco Tiano Vasconcelos
Maravilhoso mas bem ostensivo!
starstarstarstarstar Viviane Costa
Do melhor....
starstarstarstarstar José Branco
La calidad de este hotel puede ser aún mejor porque es un kempinski!!!Deterioradas las habitaciones, se necesita una remodelación. El “mar muerto” es hermosa y las piscinas también son muy bonitas, desagradable que haya tantas moscas que ni si quiera se pueda comer a gusto en los restaurantes que están al aire libre.
starstar Maribel Ivette Reyes
Servicio, limpieza, habitaciones, todo espectacular. El desayuno buffet muy variado y riquísimo! Hay hasta cava! Vale cada centavo!
starstarstarstarstar Norma Garces
El mejor resort en el que he estado en mis años como viajera. La relación calidad-precio es inmejorable. Las piscinas con vistas al Mar Muerto son su punto fuerte.
starstarstarstarstar Bea Tabarés Fernández
Instalaciones estupendas ,ela comida en el restaurante thai fenomenal,vistas inolvidables y la playa privada en el mar muerto todo un lujo
starstarstarstarstar marisa serna López
Un gran hotel con todo lo que puedas desear. Para mi el mejor del mar muerto.
starstarstarstarstar Ricard Bertolin
Llegas en mitad de la nada, de lo que tiene apariencia de muy pobre y en la garita de seguridad ya se percibe algo distinto. Y es que francamente lo es: se abre un gran hotel,que bien podría ser un pueblo. Desciende hasta el mar muerto y su playa privada- te pueden bajar en carrito hasta ella. Después de seguir las instrucciones de cómo beneficiarte de las propiedades de su agua y barro,hacerlo es una maravilla. El servicio impecable. Las habitaciones una maravilla. Con vistas al mar y terraza precioso. Un 10. En los restaurantes se come muy bien. En el italiano de la piscina puedes ir informal, incluso de la playa y ofrece comida casi a todas horas.
starstarstarstarstar Pato
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