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star star star star star Prado 51. Entre Cárcel y Genios, Havana, Atlantic Coast / North 10200, Cuba
Espectacular Uno olvida estar en un lugar al que no llega nada El director es encantador y hace lo imposible por satisfacer al cliente. M A R A V I L L O S O
Es una "desgracia" haber confiado en que el elegir un llamado 5 estrellas plus en la Habana, te garantizaría una estancia agradable.Aporto fotos de la pésima higiene de las habitaciones. A pesar de haber avisado 2 veces, ante lo cual, en vez de limpiar, procedieron a poner notita de disculpa y un packard de chocolate. Al día siguiente, uno de RP sin presentarse, nos intercepta en la entrada del desayuno. Desde luego, ni es el sitio ni el momento. Los cristales no se limpian desde la inauguración de 2019...siendo un hotel visitado por primeros ministros. La ducha se salía y el agua llegaba a la cama, el grifo pingaba, la Led fallaba, la WiFi es de las cavernas (hay que pedir saldo a cada momento para lo cual hay que bajar a recepción) pedimos 2 botellas de ribera del duero y nos ofrecen la segunda de Rioja porque "se acabó" y según la chavala era "más barata"...increíble.El personal no está cualificado. Quieren ser educados y resultan ineficaces buscando excusas. Se dan cabezazos contra las columnas porque no saben ni aprenderán. El guardamaletas el último día me recuerda que debo pagar con tarjeta extranjera y no cubana ( a pesar de que ellos cobran en pesos cubanos los consumos) Que le importa al seguroso, digo guardamaletas mi modo de pago? Hay un montón de personal en el lobby mirándote fijamente 24h sin cortarse...podrían coger un Trapito y limpiar un poco. Con esos precios extrasiderales y yo teniendo que dar explicaciones a alguien en mi vida, vamos, un circo de hotel.
Everything was OK except for the bedroom. The safe didn't work, the shower leaked making a bad smell and the cupboard light wouldn't go off. A pity because the service was great and the food ok. Ask the reception to get Carlos Martinez convertible Buick to give you a city tour. Enjoy.
The whole front desk is clueless. Poorly trained. They could not find my reservation, the rooms are $215 a night, but because I was from America they wanted to charge me $750 a night US dollars. Then proceeded to lock me out of my room and take my luggage as hostage. Finally after 5 hours, 3:30am then wrote an apologetic letter after extorting cash for the room. They did not even know the difference between a 3 night stay and a 4 night stay.
Es un pedazo hotel, muy buena ubicación, los servicios espectaculares y la piscina increíble, nos atendió una chica supersimpatica que se llama Claudette, muy recomendable.
Excelente hotel en el centro de La Habana vieja, con unas vistas absolutamente increíbles. El desayuno excelente, con gran surtido y variedad. Las habitaciones son amplísimas, y super modernas. Las camas una maravilla, si bien es cierto, como en todos los hoteles que hemos estado en el viaje, falta un puntito la limpieza para ser excelente. La atención por parte del departamento de Relaciones Públicas, una maravilla, resolviendo todas nuestras necesidades y con un precioso detalle de bienvenida. ¡GRACIAS SOYMA!. La piscina es una pasada, aunque hace mucho aire. Los precios... desorbitados para la ciudad en la que están, además solo puedes pagar con tarjeta, con lo que te hacen el cambio de la moneda muchísimo más bajo de lo que encuentras en otros comercios, es decir, es un hotel con precios europeos en Cuba. Aun así, por sus comodidades sin duda, si vas a la Habana, hay que repetir este hotel.
I wanted to go to the bar, get some drinks with my family and have a nice time with their nice view. Reception desk and security stuff were rude and unfriendly. You must be a guest to have access to the bar or swimming pool. This is ridiculous. Hotel is practically empty and they are stil rejecting people. Good luck with making money on this business!
We stopped by this hotel for a drink in the lobby and felt totally ripped off. I would not recommend anyone here to go for a drink unless they improve significantly. Based on this experience I would also never consider staying at this hotel myself.Things started off well, we were seated in the nice looking covered patio and they brought us the menu relatively quickly. All the prices were shown in CUP, but we'd have to be paying by card. We ordered two juices and a coffee, and then things started to go wrong.First of all, the drinks took forever to arrive while there was virtually nobody in the bar - there was more staff walking around than customers, but we still had to wait for 30 minutes after ordering. Did they first have to grow the pineapple for the juice?! Probably not, because when it finally arrived the juices (which they claimed were natural real fruit juices) tasted very watery and chemical. They brought the wrong coffee, but luckily that was corrected fairly quickly.The second, and most nasty, negative surprise was when we were ready to pay and leave. It turned out that paying by card meant paying on dollars based on an ARBITRARY exchange rate made up by the employees on the spot! Outrageous! For 455 CUP of drinks they charged us a 10% service fee so it became 500.50 CUP which according to them translated to 20.85 USD, see the attached receipt! That's an exchange rate 4x worse than anywhere else in Havana and even 2x worse than you'd get at the official CADECA! If it had been a Cadeca like rate it would have been expensive but still somewhat acceptable, but this was really unheard of. I'll never, ever, go to this place again.
Un hotel ideal en una ciudad en la que desentona. Personal encantador. Sobre todo el departamento de Relaciones Públicas, atento a los huéspedes, cumpleaños...son atentisimos
Este lugar en La Habana es algo maravilloso. Con una vista en su terraza con vista a la bahía y el Moro d ela habana. El personal de este hotel siempre que visite fue muy profesional, amable y servicial. Siempre dando los mejores consejos. En estos momentos se puede pagar en cuba en moneda nacional ( solo con tarjetas de banco de cubanos para el pago en moneda nacional) las otras opciones son siempre en tarjetas d e banco internacionales siempre teniendo en cuenta que sus tarjetas no tengan ningún vínculo con los Estados Unidos. Es mucho mejor siempre pagar en pesos cubanos ( tarjetas) puesto que si pagas en dólares ( tarjetas) el precio se triplica. Y ya no será tan encantador.
After an awful experience at Paseo del Prado Hotel, we decided to visit Packard, and it was not so different actually. The menu arrived quickly, but it took 30 minutes for two juices and a coffee to arrive, and the place was almost empty. The coffee was not the ordered, so we sent it back, and the proper one came quickly and was not so bad. The juices were not natural at all, and they were highly watery. Bad experiences in those five-star hotels. 2 stars because the temperature and chairs were pleasant. And they just accepted the payment by card and the exchange rate is significantly worst that CADECA and like 4 times more expensive than street exchange. We pay 21 dollars for 3 disgusting drinks and an the worst service ever.
So long story short first time when me and my wife were in Havana we stayed for 2 weeks at the hotel and everything was fine except few drunk spoiled teenagers. For our second visit we desided to stay away from 5* hotel and we rented entire apartment, we wanted to blend in among the ppl. Anyway on our last day we went to Packard for a drink in the bar and they said it's full, come at lunch time, fine, I understand. Next day before the flight we wanted to have a lunch and coffee. Girl on the reception was very welcoming, she went outside her sitting place and checked how we were dressed, no need to explain it but we both were dressed accordingly, not with bathing clothes or smt like that. The security came and said "no, bar is closed, not working." I immediately said that he is lying, then he said its closed for private lunch, I asked to speak with the manager and surprise surprise we were invited to come. I got really mad showing my gold and platinum cards. After we went upstairs nobody came to take our order for 20min, called few waitresses but they were instructed not to take our order. We were not speaking Spanish and not guests of the hotel (doesn't matter I paid $4k on my last visit), not to mention I paid almost the same amount in varadero in iberostar Alameda 1 week prior trying to drink coffee in Packard and to be treated like garbage in the end its insane. I would never go there again + I would never recommend it. P. S a group of friends from Spain were there the previous evening, no problemo when u ablo Español.
The best hotel experience in a long time. Everything was perfect but Odalis, Denise, Lisney, Aniuska y Claudia were the highlight of our trip, they really went out of their way to make our experience worth it. I recommend 100%. Please do call and ask about ways of payment, this service is limited and it was the only bump in the way for us. The facility is pristine and the views of Havana are awesome.
Me llama la atención lo ultramoderno que es en una ciudad que se ha quedado en los años 50.En la sexta planta, una piscina moderna en forma de L con zona chillout y comedor con platos sencillos pero de nueva cocina. Las vistas desde allí impresionantes.En la segunda planta el comedor para desayunos,espacios amplios,arte moderno.Buffet más que abundante.Mucha luz. Las habitaciones modernas,súper limpias.El personal encantador,servicial,profesional. Bien ubicado.El Coliseo y el casco antiguo están a un paso.
The concierge staff are atrocious, untruthful and unwilling to listen to the client nor do any work. Breakfast somewhat lacking in basic produce but they did ok with what they had. Gym layout not very logical and Spa design totally impractical and a joke.
Não sei se os sistemas informáticos eram terríveis ou se os funcionários não eram treinados, mas perguntas simples na recepção pareciam levar muito tempo para responder (podemos fazer um check-out tardio, posso colocar as bebidas na conta do meu quarto )Os quartos são bons, mas faltava uma porta do banheiro. O bar também bem decorado, mas a equipe inexperiente. O café da manhã era muito bom.
Don't know if the computer systems were terrible or the staff not trained, but simple questions at the reception seemed to take a very long time to answer (can we have a late check-out, can I put the drinks on my room bill) The rooms are okay, but a bathroom door was missing. The bar also nicely appointed, but the staff inexperienced. Breakfast was very good.
Lugar muy malo, rodeado de miséria. No es lo que uno espera. No recomiendo quedarse aqui.
Hotel em construção, nao gostei do estilo arquitetônico, pois como esta na parte velha da cidade acho que o estilo moderno vai impactar negativamente á paisagem !!
No veo la hora de que el hotel abra nuevamente sus puertas. Extraño el sentarme en la terraza a disfrutar de una buena bebida con esas vistas tan hermosas de nuestra ciudad.
Muy moderno y elegante. Eché de menos una cafetera en la habitación, pero hablamos de mi amada Cuba. Varios errores de diseño, provoca viento constante en la piscina que se encuentra permanente en sombra. Personal caribeño qué decir de amabilidad, pero por desgracia...
Hotel muito bem localizado em Havana, perto dos principais pontos de interesse da cidade. Quartos muito acolhedores e pequeno-almoço muito bom. Todo o staff foi muito disponível, especialmente Marlon. Aqui quero deixar lhe uma palavra de profundo agradecimento por toda a ajuda que me deu num problema bem difícil que tive que resolver. Perdi o meu passaporte em Varadero. Entrei em pânico. Foi o Marlon que me resolveu tudo. Das pessoas mais disponíveis e atenciosas que conheci em toda a minha vida. Da maior generosidade que possam imaginar. Sempre com uma palavra amiga e de encorajamento para me acalmar. Tudo se resolveu graças a ele e à sua vontade de me ajudar num momento de verdadeira aflição. O meu bem haja uma vez mais Marlon.
We stayed 3 nights on our first trip ever to Cuba. A nice & clean place. The room was spacious. Great if you have a room with a sea view, which we didn't.So we made it up by visiting the pool bar on the 6th floor.Great location within walking distance to the sightseeing spots in Old Havana. Close to some very good restaurants too.Our room rate included breakfast & the selection was pretty good.Little something here & there didn't bring it to the 5th star but does not diminish it's merits.
This place is amazing. I recommend you guys. If you wanna spend a nice time in Havana, chilling and hanging out with your partner, this is the right place for it. So sexy, great view. I had the best service thanks to Idael, Dariel and Yelena.
We were based 8 days in the Grand Packard hotel. It was a great experience. The hotel rooms and facilities are excellent, as is its location in Havana. Most importantly, it was the staff who made this stay extra special. There were a few initial quirks on arrival, but from the moment Maritza in the management team took control - the experience became outstanding. The staff were excellent: Odalis our butler went out of her way to ensure that our every request was anticipated and met, housekeeping was meticulous and Pavel the efficient and friendly concierge was most helpful. Good hotels can always be found - but it is the management and staff who make a hotel outstanding.
From beginning to end the stay at Ibrerostar was substandard, given that it's a 5-star hotel with pricing to match. Cons: > Entrance: You enter the hotel by dragging your own luggage up the approx. 10 stairs - not very accessible. > Check-in: arrived a bit early (12:30pm), some people who arrived at the same time were allowed to go straight to their rooms; we were told in a scolding manner that the check in is at 4pm (4pm!!) and our room wasn't ready yet but they were going to try getting it ready by 2pm, in the meantime we could use the SPA and Pool, so we when to the SPA until 2:30pm. After the SPA treatment the staff asked us for the room number, which we didn't have yet, they called the reception but could not get any information either, so they walked us down to the reception to clarify the situation. At this time they could still not check us in and said that check-in was at 4pm. We headed to the Pool for a while but the same strange situation was happening again, at some point service was denied to us because we didn't have a room number, so we went back to the reception at 4:30pm to check in the situation, and to our surprise, the room was still not ready and we had to wait until 5pm to receive the keys - an hour after the official check in time. > Spa & Gym: Clearly the staff at the spa are not trained in massage therapy. At the gym, you get handed one towel and the only water available is in glass containers, which is a bit dangerous and impractical. > Room: Some of our towels were dirty, and the housekeeping burst into the room at 9am the following day. Our shower was also leaking water into the room. > Check-out: There was a miscommunication on our bill at check-out which required a further 10 minutes of waiting. Pros: > Some of the staff are great. The bellboys were very professional and competent, as were many of the bar and restaurant staff. > The rooms are luxurious. Overall: > Results: When we complained about the ineptitude and requested a refund (and offered to leave the hotel), we were instead compensated in various services for about half the cost of the room. We were also followed around by several of the hotel's PR people for the rest of our stay asking us to sign documents on the reimbursement and to make sure we didn't leave a bad review. We were not offered a chance to document our feedback in any constructive manner, so I don't believe that the situation will improve.
Se você está procurando Luxus, não há melhor hotel em Havana. Nós fomos lá no Natal e na véspera de Ano Novo e tivemos ótimos momentos em família, foi incrível! O jantar da véspera de Natal foi muito bem preparado, a comida era muito boa. Especialmente, o vinho, que você poderia dizer, tinha sido cuidadosamente combinado com a comida. O mesmo acontece na véspera de Ano Novo, com um bar aberto oferecendo o melhor dos licores de Cuba. Fiquei realmente impressionado e ainda mais com o contraste com o resto do país. Tudo responde aos mais altos padrões. A piscina, as vistas, o quarto ... nos sentimos como viver no paraíso. Eles ainda têm um bar de charutos !!? Não tive o prazer de ir, mas ouvi de outras pessoas que era uma experiência inteira. Só posso recomendar Packard e todos que visitam Havana devem pelo menos visitar seu bar na cobertura. Vistas incríveis. Nos apaixonamos pelo hotel e pela equipe!
Este lugar para mi esta fuera de lo normal, es espectacular, con una de las Mejores vistas que puedas encontraren La Habana - Cuba y de La Habana Vieja, del Morro y del Hotel Prado ya que queda al frente. También se puede observar el Mar del Malecón el Cielo de Cuba que es Hermoso y la Avenida de Prado. La Atención es Buenísima y es un Hotel de Muy Lujoso. Por lo que entra para Mi en un Top 5 para que un Turista visite ese lugar y disfrute de todo lo que le ofrece ese Hotel.
Excellent location and hotel surrounded by the charming Havana streets. The hotel’s interiors is contemporary modern, The concierge Kim was very helpful with guiding us throughout our stay. WiFi is available . A good place to stay if you’re visiting Havana . But what made our stay most comfortable and relax was Marlon Garcia , his help and positive vibes , always available for everything! A big thanks to Marlon !
If you are looking for Luxus, there is no better hotel in Havana. We went there for Christmas and New Year's eve and we had great family time, it was just awesome! Christmas eve dinner was beautifully prepared, the food was really good. Especially, the wine, which you could tell, had been carefully paired with the food. The same in New Year's eve, with an open bar offering best of Cuba's liquors. I was really impressed and even more regarding the contrast with the rest of the country. Everything responds to the highest standards. The pool, the views, the room...we felt like living in paradise. They even have a cigar bar!!? I didn't have the pleasure to go but heard from others that it was a whole experience. I can only recommend Packard and everyone visiting Havana should at least visit their Rooftop bar.. incredible views. We fell in love with the hotel and the staff!
Uno de los lugares más encantadores de La Habana, con una excelente vista hacia El Morro y la hermosa bahía. El servicio en la terraza es de los mejores, el personal es amable y brindan la más esmerada atención. Buenos cócteles y bebidas, música agradable de fondo para un ambiente relajante y espectacular. Altamente recomendable!!
Hotel genial para pasar unos días en La Habana. Muy bien ubicado, moderno y limpio. Volveríamos seguro!
Gostei muito do hotel, bom quarto com vistas magníficas,staff muito simpático.
I visited the pool area with my friends we love the view, the people and the drinks. Everything looked very clean and the staff were friendly with a huge smile all the time. You don't see that kind of customer service everywhere in Cuba, so we were very happy
El hotel es fantástico, muy nuevo y con servicio muy atento. Es una maravilla encontrar un hotel como este en La Habana. Lo recomiendo. Solo hemos tenido una pega. Al volver por la tarde, la habitación no estaba arreglada, teniendo que llamar para que la hicieran. Pero tal como he comentado el resto es espectacular. La terraza con piscina es una maravilla, tanto por diseño como por las vistas que la acompañan. Los restaurantes son para probar y el snack está abierto la 24 h. Hay que ir.
Uma vista sensacional.. E esta piscina.. Incrível 🇨🇺👌
Muy buen hotel, tanto en infraestructura como en servicio y ubicación.Como punto en contra el desayuno es menos variado al comparar con el iberostar parque central. Lo que más me agradó además de lo amplio y limpio de las habitaciones, es la piscina que es espectacular, con vistas a la La Habana, bar y restaurante.
Podría darle 4 estrellas,pero no lo haré,porque solo pueden existir dos calificaciones, o un 5 de excelencia o un 1 de mal servicio.Y particularmente hubieron varias cosas que afectaron mi estadía de 3 días en el hotel . Empezando por la limpieza de la habitación, que era bastante mediocre , y ni hablar de que el último día no nos entregaron toallas limpias y llamamos varias veces para que nos trajeran , y eso nunca sucedió. La atención al cliente sigue siendo deficiente , hay personas muy amables y otras , no tanto . Muy cierto que el hotel es muy pintoresco y la comida y los tragos también estaban a la altura. De no ser porque el servicio al cliente no estaba a la altura,le hubiese otorgado 5 estrellas
Hotel maravilhoso no melhor lugar de Havana.
Excelente vista, Bom atendimento
Novo bom atendimento
Breathtaking views from the pool, courteouswaiters, tasteful cocktails. Very nice place to spend an afternoon in Havana. I will visit it again in my next trip. Highly recommend it!
Excellent experience. Great location. The best view from Havana. Glamour and elegance. Good service. Nice cocktails.. simply and awesome day. Definitely a place to visit in Havana
Prado 51. Entre Cárcel y Genios, Havana, Atlantic Coast / North 10200, Cuba
Le esperamos en el emblemático paseo del Prado y, junto a edificios tan icónicos como el palacio Velasco o el Capitolio Nacional, le aguarda uno de los mejores hoteles en La Habana: el nuevo hotel de 5 estrellas Iberostar Grand Packard. Disfrute de los servicios más exclusivos y descubra cómo el tiempo se detiene en las calles del casco histórico, que concentra arquitectura colonial, coches de época y autenticidad. Relájese en los bares de La Habana Vieja. El casco antiguo de la ciudad, declarado Patrimonio de la Humanidad por la UNESCO en 1982, es un lugar ideal para degustar la excelente cocina criolla, un mojito o un trago de ron añejo. Locales como El Floridita o La Bodeguita del Medio son de visita obligada.
