There is no consideration for guests staying at the hotel. Is difficult to get sleep. One day calls about electrical problems from the staff to move you to a different hotel which there was no electrical problems just over booked. And another day loud noise with no considerations for guest. Started before 9 am waking up from banging noise coming from the roof of the hotel. Very unprofessional. At least do maintenance at or after 12 o'clock which is check-out times.
star Ray Ziada
Good hotel for business tour, but not for solo tourist. Aa this area is not a market area. Quality of room and hotel is good enough.. wifi is good. Reception with smile and fast. Little bit problems with bathroom. Floor always wet, water not moving fast ( room 324)
starstarstarstarstar Sanjay Paul
Hotel was clean , room looks clean , but what drive me crazy the was having a maintenance on the gym at 3:00 am drilling the walls to noisy i was sleeping it was close to my room i told the front office by phone no action was done , then i went down , and after that they stopped but after what ?!!!! It sounds was horrible i though that someone bas is happing and i have few videos for what was happing
starstarstar george barham
Our stay at the Harris palace hotel was not comfortable to say the least. There were many drawbacks and disappointments.
1. pool was the size of a paddling pool. Very small in size and shallow. Most days it had swimming lessons going on, and the little size it was, we were restricted to only remain in half the size of the pool which was even more frustrating.
2. Level 5 is the equivalent of a nightclub. It holds functions for occasions. There is no consideration for guests staying at the hotel. Music is blasting most nights and it is difficult to get sleep.
3. FOOD WAS A BIG DISAPPOINTMENT. If you are expecting decent, tasty food then AVOID this hotel at all costs. I have been to many hotels and even 3 star hotels served better food.
starstar Suwaida Mehrban
Beyond terrible. Avoid at all cost. The management lacks professionalism and they absolutely dont give a **** about their reputation.
We had an engagement party there, they over promised and under delivered. We agreed on several points that were mentioned in the contract and the vast majority of them were not done. Their buffet was below average when it comes to the taste and they underserved my guests to the point where they embarrassed me.
When I reported to the management I felt like the management has absolutely no (education about (hospitality or customer service) and it kept me wondering how such a management with such a mentality and service run what supposingly considered a 4* hotel.
If you have no any other options but this hotel do yourself a favor and dont pay the full amount in advance cause even after they admitted that they under deliveried they refused partly refund me for what I paid for and never received. Trust me thats not the type of people you wanna deal with to plan an event.
star Tawfeek Al-Dabbagh
Spanish
English
Portuguese
French
Armenian
Italian
