Sr turista, si usted visita los hoteles de Cuba, el dinero que se recauda es utilizado por la dictadura Comunista Cubana, para reprimir al pueblo comprando armamentos y otros medios sofisticados usados para la represión.Tenga en cuenta que es un gobierno totalitario que lleva 62 años imponiendo su voluntad.
star Mario PINO PEREZ DE UTRERA
Muito bom. Gostamos muito.
starstarstarstarstar Mariana ferreira
Praia excelente, limpeza excelente, serviço bom, comida baixo, animação bom,
starstarstarstar Nuno Silva
Hotel muito bom, recomendamos !
starstarstarstarstar Suzanne Martins
Boas férias com a família e amigos. O hotel tem um bom atendimento ao cliente.
starstarstarstarstar Edy Nunes
Como todo Patriarca me sentí en el hotel. Atendido a cada minuto y en todos los espacios del mismo. Los empleados de todas las áreas están dispuestos a hacer de tu estancia una jornada continua de bienestar y placer. El hotel es grande y encuentras espacio íntimo y si quieres socializar también hay espacio. Es inclusivo y acogedor. Las habitaciones debo decir no son de lujo, pero poseen confort suficiente para descansar.Fuimos en un viaje familiar y ocupamos 3 habitaciones del bloque 15, que está cerca de la piscina y de todo, es una especie de epicentro a todo lo demás. Su ama de llaves no dejó que nos faltara nada, ni siquiera el buen consejo para otros asuntos que le preguntamos, ella estaba cada día pendiente de nuestras necesidades y la limpieza fue impecable, Gracias!! Ya tenemos una amiga más.La buffet surtida siempre, fuimos en varios momentos, acabada de abrir, a punto de cerrar y siempre había las mismas opciones. Es un mito que hay largas filas para servirse. Las camareras de la buffet no dejan que pase un momento sin que estén atentos a lo que necesitas en el momento oportuno. Un abrazo a Lianet que hizo nuestras comidas un momento agradable. Ciertamente el restaurante especializado italiano me dejó un poco insatisfecho, pero no opaca mi impresión general de la instalación.Puntos negativos : la recreación tiene debilidades, solo un equipo de música para ambientar la piscina y la playa. Los shows Nocturnos, excepto el circense, dejan mucho que desear y se nota que no hay una preparación previa y no hay un hilo conductor que una todo dentro de un mismo espectáculo. Ninguno duró más de una hora, allí es donde encontré la mayor debilidad del hotel. Los huéspedes no debemos IR a la diversión, esta debe VENIR a nosotros. Falta promover más las actividades, que en todo el día sepamos que va a pasar durante la noche.Los muchachos y muchachas del lobby-bar super amables. La recepción y check-in sin contratiempos.Espero regresar pronto y quién sabe, sea una Patriarca más de los huéspedes que repiten más de 8 veces.Gracias a todos por el excelente trabajo.
starstarstarstarstar Froily Font
Negative -5 Star hotel. Rooms are full of bugs. First night I was eaten at 17 different spots by mosquitoes in my room. Full of mosquitoes all around the hotel. Food taste horrible, you will be hungry at this hotel for your whole trip. Cleaning service is amazing. You get limited wifi...
star Yunus Bayindir
No es un hotel de 5*****, es de tres o menos. Entiendo que esto es “planeta Cuba” pero…, la limpieza de la habitación deja muchísimo qué desear. No reponen ni gel-shampoo para ducharte, ni las bebidas de la neverita, ni las toallas de la habitación, ni si quiera diciéndoles por la mañana en la recepción que no teníamos. En el bar, si no dejas propina te sirven con desgana y en vaso de plástico! Llevamos tres días que no hay agua caliente en la ducha, hemos informado y dicen que es un problema general del hotel, que no pasa nada. Pues bueno a ducharse con agua fría. Los cubanos que llegan para alojarse dos o tres días traen termos de 3 litros para que se los llenen de ron o cerveza, y tú vas a por un vasito y te dicen que no queda como es de suponer. De la comidas y variedad no hablamos porque entiendo que aquí hay escasez. Espero que sirva a otros españoles mi reseña, no esperaba lujo europeo, pero unos mínimos de bien estar si. Hasta nunca Valentín el Patriarca.
starstar RusoBurgos
This is my 3rd time in Cuba overall and was the 1st time for my boyfriend. Previously I had been to the Valentin Perla Blanca in Cayo Santa Maria and was blown away by the amazing food and service so I had put my faith in this resort in Varadero. Since I wanted to return to Varadero a 2nd time and the previous resort I went to (Barcelo Solymar) had me sick the whole 2 weeks. Our first day was a disaster. No one had given us water bottles to drink in our room and we were parched. The butler said some were on the way and did not arrive until 3 hours later and that was after more calling and prompting. Our electricity was being wonky as well and it took 2 hours for someone to come fix it. Not a good start after travelling all day. We got the privilege suite as well.
We would have overlooked a lot of stuff but the constant begging for drinking water bottles in our room was very disappointing. We had to constantly ask for them and never got any good service until we reminded the front desk or privilege customer service at least 2 times. I found that giving the maid a tip under the empty water bottles in our room got us water the fastest lol.
On to the other stuff. Drinks were okay some workers were amazing and I really appreciate their kindness. We tipped very well and made sure everyone was tipped at least once but some workers stood out to us more. At the lobby bar the Cubans/Spanish speaking people would constantly cut us off and would demand in Spanish their drinks and the bartenders would ignore us.
The snack bar is a disaster. Again Spanish speaking/Cubans would get served food first and drinks. This bar closed at 6 pm and opened up again at 11 PM - 7 AM so not really 24 hours. Anyways we had an early excursion one day and we left earlier for 6:30 to grab breakfast at the snack bar since the buffet wouldn't be open until after 7. The worker there took our order and after 5 min being in the back came out and said they were done for the night???? If you are open until 7 AM how can you not serve us at 6:30. She was very rude.
Again we would have overlooked all of this is we at least had the basic necessity of drinking water available to us.
Food was ok overall. Privilege bar lounge/restaurant had better snacks/lunch and drinks throughout the day. I wished they were 24 hours or open later lol. Service there was amazing and the people working over there were very polite. Breakfast was amazing as well. The beach bar was very good as well.
We went to the beach restaurant for lunch only once as we had to wait over 2 hours to get our food (1 hour after it closed). The waiter was really apologetic and we do not think it was his fault so we do wonder why it took so long as we were the 3rd last table served in the whole restaurant and it seemed like all the Cubans/Spanish speaking people left and the only 3 tables left were foreigners to serve..
Overall, right now the service is catered to Spanish speaking/Cuban people and we felt like we should not have been there. We still tipped well but it did not even feel appreciated by some workers.
Downtown Varadero had nothing to do as well and a lot of places were closed. Again Cubans were favored at the food truck/stalls in the Boulevard and we could not even order food as they ignored us.
We stayed November 6 - 13.
Very sad that my boyfriend had to experience his first time in Cuba like this. The only highlight were our excursions which was the jeep Safari and Havana Colonial Tour.
Advice to management, please do not understaff as this affects service as well and I do not blame some workers for the slow service but sometimes rudeness and ignorance was a factor!
starstar Ola G
VACACIONES MARAVILLOSAS Han sido unas vacaciones increibles en el Hotel Valentin El Patriarca. Desde el cuidado y la limpieza de los jardines, la entrada al hotel y el servicio del personal hasta la comida, los tragos y el servicio en la playa.... todo nos ha gustado a esposa y a mí. Gracias a todo el personal por su amabilidad y buen servicio. Volveremos seguro a este Hotel.
starstarstarstarstar Fernando Gómez López
Pésimos servicios, tienen más jefes que trabajadores.
star Cubana Habanera
La verdad me he tomado el trabajo de opinar sobre este hotel porque no quisiera que otras personas cometan el error de arruinar sus vacaciones y malgastarel dinero, este hotel esta mal calificado con 4 o 5 estrellas xq la verdad le daría 3 y le estoy dando demasiado, el servicio es pésimo, la comida es aun peor( no hay variedad de platos, y para comer lo poco que hay tienes que hacer hasta cola) se demoran en llevar las bebidas a la mesa cuando estas en el buffet es decir que si te atragantas con algo te ahogas😅 Recién llegamos hoy tardaron hasta las 4:30 de la tarde para entregarnos las habitaciones, bueno durante todo ese tiempo en espera de la habitación no hicimos mas nada que dar vueltas por el hotel y tomar cerveza o licor xq eso es lo que prácticamente hay, ya que no hay variedad dé bebidas. Los bares como el de la piscina o el de la playa cierran temprano, a y algo mas no hay entretenimiento alguno, nada de animación, lo único que nos provocó este hotel ha sido decepción, aburrimiento, enojo, y un montón de cosas negativas, definitivamente nunca más volveremos a visitarlo eso está claro 👌🏻
star Lilian Heredia
Buenas tardes recién hoy llegué al hotel,y no me parece que tenga la categoría de 5 estrellas ni siquiera de 4,primero en lobby bar no hay variedad de bebidas,solo dos o tres no hay para preparar tragos apenas,luego fuimos a almorzar,no hay variedad de comida,llegamos al bar de la piscina a pedir chelada,y la dependiente le echo limonada a la cerveza,entonces no me parece justo que uno pague por un servicio de 5 estrellas,y sobre todo el trabajo que pasa el cubano para poder pasar 4 días en un hotel,para tener malas experiencias,primera y última experiencia en este hotel,saludos cordiales
starstar Laura Heredia
El hotel me pareció súper bonito desde un primer momento en la recepción nos trataron súper bien, la habitación impecable, es verdad que la variedad de comida no era mucha pero acababa de abrir después de todo lo vivido con el covid, el servicio muy bueno todos muy amables hasta los jardineros te saludan buenotas cómo estás, todos siempre dispuestos a ayudarte menos el muchacho que hace las reservas para los restaurantes a la carta ese si fue muy grosero, llega tarde y está loco por irse. En fin una buena experiencia
starstarstarstarstar Talia Hernandez
The staff is very helpful and friendly.
starstarstarstar JAN-PAUL GURAU
This resort was our choice for our honeymoon headquarters. we have nothing but praises for this hotel. The food was great, the rooms ok, big bathrooms, quiet. Drinks were everywhere available. If we ever the the chance to travel to Varadero, we will come back! Thank you all for making our honey moon back in 2016 a dream!
starstarstarstarstar Daniel Man
Don't come here. Horrible experience. 0 stars
star Georgi Gaytandzhiev
Passamos uma ótima semana neste hotel. AMAMOS CUBA!!
starstarstarstarstar Militao Porto
Não se pode considerar hotel de 5 estrelas. Quartos e serviço ao nível de um 3 estrelas. Praia óptima
starstarstar Marta Baptista Marques
É um bom hotel, com uma bela praia e funcionários muito agradáveis
starstarstarstarstar Florbella Palai
O hotel possui boas atividades e boa atenção de seus funcionários. VIVA CUBA!!
starstarstarstarstar Corona Modificao
The resort was great and the staff very friendly, helpful and pleasant. The buffet food was good and their pastries were awesome. The beach as expected...amazing!
starstarstarstarstar Ted Krikonis
The most amazing beach you will ever see. The food is pretty delicious. Nice smaller resort so it's so easy to get to anywhere you want to go. The staff is seriously so great. You will see the odd bug but the best vacation I have ever been on. Would highly recommend anyone to visit here.
starstarstarstarstar Henry Wall
I've visited this hotel each February for five years running and always enjoyed my stay, the lovely grounds and overall feel of the place, and the absolutely fabulous beach and weather. It's very walkable, very convenient, and will be appreciated by families with little kids.This year I noted in particular how management seems to have stepped up their game a bit. Lots of little touches I hadn't seen in past years: things like serving a big roast pork some nights at the buffet; no lineups at the front desk to change money; more and consistent staffing at the pool swim up bar to serve everyone faster; different live bands every night in the lobby; a new "piano bar" where you can get a decent scotch and have a quiet convo off the main lobby; a wider array of foods in the buffet and consistent staffing of the fish, pizza and pasta stations; and new and more umbrellas have been installed on the beach. It's small stuff but it added up to a more enjoyable experience overall.Cuba is Cuba. It doesn't enjoy a lot of material wealth or goods and people going for the first time need to understand that it's not an ostentatious place even at the resorts. But props to Ocean Varadero El Patriarca, they're doing a better job with what they have than I've ever seen before.My only request: I think it's time to improve the humidor at the shop! The cigars are very poorly stored, many are stale, some moldy, and you have to chose from 1000's of cigars by peering through a little window. If you are a cigar smoker you are better off purchasing sticks at the airport arrivals area on your way in to the country and taking them with you to the hotel. There is also a well stocked cigar shop in Varadero if you want the adventure of going in to town. But at the hotel, the cigar humidor has been, and remains, ridiculous.
starstarstarstar All Tehthingz
Loved the hotel. Came with my boyfriend for our first visit to Cuba. Adored the food as well as both the pool and the beach. Both were very clean and spacious with more than enough chairs. Would definitely go back to this hotel again
starstarstarstarstar Daxxon Edlund
Resort is clean an quite new. The beach and garden is lovely. However, the food is simply terrible.
starstarstarstar Zuzanna Pawlukowicz
This was a great place to vacation. The buildings were modern, and the staff were extremely friendly. The buffet food was good, but not the best but I would rate the food a 4. All in all I would definitely recommend this place to anyone.
starstarstarstarstar Jason Shea
Our first time in Ocean. We think is a fantastic place with lovely people. We love Cuba!!
starstarstarstarstar Tilburgo Neder
Nice hotel in Varadero, I love Cuba. We spend a great week. There a lot of food and drinks!!
starstarstarstarstar Edd Sanford
Hotel for young people.
The beach is beautiful.
Very tasty food
starstarstarstarstar Aurora Montesinos
Lobby is not air conditioned and it's hard to navigate, easy to get lost, but overall good hotel. Great food and restaurants. All staff are friendly and professional.
starstarstarstar Michael Chen
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