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star star star star star Al Marjan Island Boulevard, Near Al Hamra Mall, Ras al Khaimah, Ras Al-khaimah 6636, United Arab Emirates
Quero expressar minha gratidão ao gerente na recepção Safy. Ele é profissional, fala russo excelente, sempre foi educado e genuinamente interessado em nossa estadia no hotel. Todos os problemas atuais foram resolvidos de forma rápida e perfeita! No geral, a estadia no hotel foi maravilhosa.
Quiero expresar mi agradecimiento al gerente de la recepción Safy. Es profesional, habla un ruso excelente, siempre fue educado y se interesó genuinamente en nuestra estadía en el hotel. ¡Todos los problemas actuales se resolvieron rápida y perfectamente! En general, la estancia en el hotel fue maravillosa.
Nossa estadia neste hotel foi incrível, superou nossas expectativas. Temos nossos quartos por um preço muito bom. Você recebe mais do que pagou. A recepcionista, Shalika, foi muito atenciosa e amigável. Ela nos disse tudo o que podemos ter no hotel. Todos os funcionários são muito prestativos. O café da manhã foi excepcional. Recomendamos isso aos nossos amigos e estamos ansiosos para o nosso próximo apaziguador de estresse aqui.
Nuestra estancia en este hotel fue increíble, superó nuestras expectativas. Conseguimos nuestras habitaciones a muy buen precio. Obtienes más de lo que pagaste. La recepcionista, Shalika, fue muy servicial y amable. Ella nos dijo todo lo que podemos tener en el hotel. Todo el personal es muy útil. El desayuno fue excepcional. Recomendamos esto a nuestros amigos y estamos ansiosos por nuestro próximo calmante para el estrés aquí.
Our stay in this hotel was amazing, it's beyond our expectation. We got our rooms for a very good price. You get more than what you paid for. The receptionist, Shalika was very accommodating and friendly. She told us everything that we can have in the hotel. All the staffs are very helpful. The breakfast was exceptional. We recommend this to our friends and looking forward for our next stress reliever here.
Lindo hotel Instalações incríveis Excelente vista para a piscina e mar. Noites de sono confortáveis Ótimas opções de comida e qualidade da comida. Grandes disposições no clube infantil estrela do mar Salva-vidas extremamente úteis, especialmente no ginásio de água Ótimo atendimento da casa de praia Teria dado ao hotel um 5 em todos os aspectos se:O serviço do hotel na maior parte foi bom, no entanto, as seguintes áreas precisam de melhorias: - Tempos de espera de check-in +35 minutos em uma quarta-feira check-in - nem todas as bagagens foram retiradas do carro corretamente, aumentando o tempo de espera para acessar as comodidades - longa espera para acessar o operador através do telefone - resistência à verificação tardia de nossos pedidos mesmo com 24 horas de antecedência e ter que falar com vários funcionários antes de receber qualquer opção. - falta de pessoal no café da manhã - desafios de pedidos / quebra do sistema na estação de ovos no café da manhã, o que leva à repetição do pedido.Ansioso para ver o hotel desenvolver ainda mais.
Eu gostaria de dar 4,5 estrelas! Nossa estadia foi adorável. A instalação é incrível, a praia era muito boa, minha filha adorou o clube infantil, a música ao vivo era muito boa. Acima de tudo, passamos muito tempo na piscina, a temperatura é controlada e estava fresca, limpa e todos os funcionários são simpáticos e oferecem altos padrões de serviço. Meu único comentário onde há uma oportunidade de melhorar é a limpeza, os pratos do café da manhã foram limpos, mas não cheiravam bem. As áreas comuns (ou seja, banheiros da piscina e vestiários ...) não estavam limpas.
Posso dizer que um dos melhores resorts dos Emirados Árabes Unidos! As instalações, o serviço e os quartos são fantásticos! Fui lá com meus amigos, mas o resort atende muito mais do que apenas para uma escapadela rápida com os amigos, é perfeito para famílias com instalações para crianças, atividades aquáticas, 2 piscinas e ótimos restaurantes também. Desde o check-in até o check-out, todas as nossas necessidades foram atendidas com um sorriso. Menção especial para Amine, Kristina do Guest Relations, Desiree do spa, equipe de concierge e toda a equipe The Market e Ula. Definitivamente vai voltar!
Hermoso hotel Increíbles instalaciones Gran vista a la piscina y al mar. Cómodas noches de sueño Excelentes opciones de comida y calidad de la comida. Excelentes provisiones en el club infantil Starfish. Socorristas extremadamente útiles, especialmente en el gimnasio acuático. Gran servicio de la casa de la playa. Le habría dado al hotel un 5 en todos los aspectos si:El servicio del hotel en su mayor parte fue bueno, sin embargo, las siguientes áreas necesitan mejoras: - check in tiempos de espera +35 minutos en un miércoles check in - no se recoge todo el equipaje del coche correctamente, lo que aumenta los tiempos de espera para acceder a los servicios - larga espera para acceder al operador a través del teléfono - resistencia a revisar tarde nuestras solicitudes incluso con 24 horas de anticipación y tener que hablar con varios miembros del personal antes de que se les den opciones. - falta de personal en el desayuno - Desafíos de pedidos / fallas en el sistema en la estación de huevos en el desayuno, lo que lleva a repetir el pedido.Esperamos ver el hotel desarrollarse aún más.
Me gustaría dar 4,5 estrellas! Nuestra estancia fue encantadora. Las instalaciones son increíbles, la playa era muy bonita, a mi hija le encantó el club infantil, la música en vivo era realmente buena. En general, pasamos mucho tiempo en la piscina, la temperatura está controlada y estaba fresca, limpia y todo el personal es agradable y brinda altos estándares de servicio. Mi único comentario donde hay una oportunidad de mejorar es la limpieza, los platos del desayuno se limpiaron pero no olían bien. Las áreas comunes (es decir, baños de la piscina y vestuarios...) no estaban limpias.
¡Puedo decir que es uno de los mejores resorts de los Emiratos Árabes Unidos! Las instalaciones, el servicio y las habitaciones son fantásticos! Fui allí con mis amigos, pero el complejo ofrece mucho más que una escapada rápida con amigos, es perfecto para familias con instalaciones para niños, actividades acuáticas, 2 piscinas y excelentes restaurantes también. Desde el momento en que nos registramos hasta el momento en que hicimos el check-out, todas nuestras necesidades fueron satisfechas con una sonrisa. Mención especial a Amine, Kristina de Guest Relations, Desiree del spa, el equipo de concierge y todo el equipo de The Market y Ula. ¡Definitivamente regresaré!
One of the best hotels I've ever been to. The level of service is great, everything is new and modern. Mini club facilities are suitable for small kids and teens. Highly recommend!
We stayed in the hotel over the weekend. The hotel is new and has good facilities. Although the pool looks big , but in fact most of it is shallow and good for toddlers. Rooms are quite small for the 5*Resort. Food was tasty and fresh. There is a beach club Ula, it is only for adults and has nice pool and beach access. You can eat for lunch and dinner there. It decorated in Mediterranean style and looks super nice.My main concern during stay was a customer service in the hotel. Staff is lacking training and attention to the guest needs. Starting from reception to waiters on the beach.Check in was way too long and inefficient (and I did online check in before coming to the hotel): was no explanation about the property: working hours of the facilities and outlets, location of the outlets, available facilities. We were not offered to open a tap for the room. To deliver our luggage took over 30 min, and was delivered only because we called and had to explain how our bags look like.The restaurant staff is not ready for the full house: not enough staff for the weekends. They all look exhausted and lost. They have no proper communication therefore the information is vary from one person to another about food available at the buffet and prices. Same goes for a dinner buffet. The way they serve as well different form one waiter to another: we have got 2 different ways of serving tea at the same table. One was proper serving with tea pot and spoon and sugar, and another person just got us cold tea in a cup with no spoon. Food itself was good quality.At the pool and beach is not enough personal to serve food and drinks, specially hotel works on all inclusive basis. And once they see that you do not have bracelet for All Inclusive , they care only about how you will pay: cash or credit card. This was the question each waiter would meet the order. And at 5* beach hotel it should not be the case, because people tend to leave all expenses on the room and pay everything at once upon check out. Also we were given wrong information about timing of chocolate hour in the hotel. Only by co-incident during check out we found that it was earlier and not at the time we were given by reception and guest services. Check out was not smooth either. Someone called us to the room and offered poter service to help with luggage. The porter had never arrived and we were informed that it was not booked for us. Why would you bother calling and offering something what you do not intend to do?With all lack of information and communication between departments, I was not informed that it is not allowed to swim in the sea before 7am, I was chased out of the water like a child by 3 persons: Securities and duty manager . It was embarrassing. They said that beach and pool opens at 7am, however none of the mornings of our stay beach or pool was ready to be opened by 7am: -life guards on the beach appears not earlier than 7.20am - cleaning of the pool would finish only by 7.30am and not earlier. - before 7.20-am you can’t get towels because no one is there. - sun beds on the beach are not cleaned and full of sand at 7am. The gentlemen starts cleaning it only after 7.30am.Generally I felt constantly cheated because information and quality of the service would vary from one person to another. The duty manager did not have a good level of customer service skills to resolve the issues during our stay. I would highly recommend to hotel management to invest in good training and improve communication between departments.
Beautiful hotel Amazing facilities Great view of the pool and sea. Comfortable nights sleep Great food options and quality of food. Great provisions at starfish kids club Extremely helpful lifeguards particularly on the water gym Great service from the beach house Would have given the hotel a 5 all round if:Service from the hotel for the most part was good however the following areas need enhancements: - check in wait times +35 mins on a Wednesday check in - luggage not all collected from car correctly increasing wait times to access amenities - long wait to access the operator via the phone - resistance towards late check our requests even with 24 hours in advance notice and having to speak to several staff before being given any options. - understaffed at breakfast - ordering challenges / system break down at egg station at breakfast, which lead to repeat order.Look forward to seeing the hotel develop further.
I can say one of the best resort in the UAE! The facilities, the service and the rooms are fantastic! Went there with my friends but the resort caters far more than just for a quick getaway with friends, it is perfect for families with kids facilities, water activities, 2 swimming pools and great dining outlets too. From the time that we checked-in till the time we check-out all our needs were met with a smile. Special mention to Amine, Kristina from Guest Relations, Desiree from the spa, the concierge team and the whole The Market and Ula team. Will definitely come back!
I would want to give 4.5 stars! Our stay was lovely. The facility is amazing, the beach was very nice, my daughter loved the kids club, the live music was really good. Over all we spend a lot of time on the pool, temperature is controlled and it was fresh, clean and all the staff are nice and provided high service standards. My only comment where there is an opportunity to improve is cleanliness, the dishes on the breakfast were cleaned but didn’t smell good. The common areas (i.e pool toilets and changing rooms…) were not clean.
Um hotel mais do que excelente, minha estadia foi de 28/07 a 30/07. Gostaria de agradecer a todos os seus funcionários em todos os lugares, todos são muito receptivos, simpáticos e muito respeitosos. Todos os lugares são limpos. O quarto é confortável e espaçoso, a vista é ótima e o serviço de quarto é muito bom. O restaurante é limpo e agradável. O buffet de pequeno-almoço e jantar é excelente e variado e todos os funcionários são maravilhosos. A piscina e os salva-vidas à beira-mar estão muito entusiasmados e realmente interessados em alta segurança para as crianças e o parque de diversões à beira-mar é muito divertido. E o clube infantil é maravilhoso, divertido e gratuito. Eu realmente gostei da hora diária de chocolate.
Un hotel más que excelente, mi estadía fue del 28 al 30 de julio, quiero agradecer a todos sus empleados en todos los lugares, todos son muy acogedores, amables y muy respetuosos. Todos los lugares están limpios. La habitación es cómoda y espaciosa, la vista es excelente y el servicio de habitaciones es muy agradable. El restaurante es limpio y agradable. El buffet de desayuno y cena es excelente y variado y todo el personal es maravilloso. Los socorristas de la piscina y la playa son muy entusiastas y están realmente interesados en la alta seguridad para los niños y el parque de atracciones junto al mar es muy entretenido. Y el club infantil es maravilloso, divertido y gratuito. Realmente disfruté la hora diaria de chocolate.
It was a great experience. I stayed for 1 night this time as I wanted to experience the resort. Loved the massages and the breakfast, they were highlight of my experience. The only negative point to be mentioned here is the key issue (I was upset about it). Your key will stop working at exactly the same second until you are supposed to checkout. We requested for late checkout and it was given to us but the key wasn't updated, I requested a staff member passing by to open the door of our room and but he was very rude in his response. I guess staff can be given a bit more training on how to respond to the guests. I deducted 2 points from the rating because of that bad experience at the time of checkout!!
It was a great experience. I stayed for 1 night this time as I wanted to experience the resort. Loved the massages and the breakfast, they were highlight of my experience. The only negative point to be mentioned here is the key issue (I was upset about it). Your key will stop working at exactly the same second until you are supposed to checkout. We requested for late checkout and it was given to us but the key wasn't updated, I requested a staff member passing by to open the door of our room and but he was very rude in his response. I guess staff can be given a bit more training on how to respond to the guests. I deducted 2 points from the rating because of that bad experience at the time of checkout!!
Amazing experience and stay in this beautiful hotel. First of all, their rooms are spacious . Their food is simply marvelous and adding to that, the level of service is just unbeatable. Definitely, will visit them again !
It was a great experience. I stayed for 1 night this time as I wanted to experience the resort. Loved the massages and the breakfast, they were highlight of my experience. The only negative point to be mentioned here is the key issue (I was upset about it). Your key will stop working at exactly the same second until you are supposed to checkout. We requested for late checkout and it was given to us but the key wasn't updated, I requested a staff member passing by to open the door of our room and but he was very rude in his response. I guess staff can be given a bit more training on how to respond to the guests. I deducted 2 points from the rating because of that bad experience at the time of checkout!!
Chegamos na quinta-feira passada. O Hotel é novo, apenas 1 mês como aberto. A equipe é muito amigável e prestativa. Os quartos são lindos com vistas incríveis. O café da manhã é ótimo! O jantar é incrível! Nossos filhos estão apaixonados pelo Kids Club e sua equipe. As melhores férias que já tivemos! Obrigado Mövenpick Resort Al Marjan Island!
Llegamos el jueves pasado. El Hotel es nuevo, solo 1 mes como abierto. El personal es muy amistoso y útil. Las habitaciones son hermosas con vistas increíbles. ¡El desayuno es genial! ¡La cena es increíble! Nuestros hijos están enamorados de The Kids Club y su personal. ¡Las mejores vacaciones que hemos tenido! ¡Gracias Mövenpick Resort Al Marjan Island!
We arrived last Thursday. The Hotel is new, only 1 month as open. The staff is very friendly and helpful. Rooms are beautiful with incredible views. Breakfast is great! Dinner is awesome! Our children is in love with The Kids Club and it’s staff. The best holidays we ever had! Thank you Mövenpick Resort Al Marjan Island!
Um lindo resort à beira-mar com ótimas comodidades. Moradia moderna e espaçosa com piscina. Os restaurantes oferecem comida de alta qualidade, a seleção de café da manhã no The Market é um uau, o almoço no Beach House com piso de areia e o jantar no Boons são fabulosos. A equipe é tão amigável e não pode fazer o suficiente para garantir que tivemos um tempo incrível. Obrigado equipe Movenpick especialmente Chef Baljit e a equipe do spa Pesiree, Phuntso e Elmira por cuidar de nós. Mal podemos esperar para estar de volta.
Un hermoso resort frente al mar con excelentes comodidades. Villa moderna y espaciosa con piscina. Los restaurantes ofrecen comida de primera calidad, la selección de desayuno en The Market es increíble, el almuerzo en Beach House con piso de arena y la cena en Boons son fabulosos. El equipo es muy amable y no puede hacer lo suficiente para asegurarse de que lo pasamos de maravilla. Gracias al equipo de Movenpick, especialmente al chef Baljit y al equipo de spa Pesiree, Phuntso y Elmira por cuidarnos. No podemos esperar a volver.
A beautiful beachfront resort with great amenities. Modern and spacious villa with swimming pool. Restaurants offer top quality food, Breakfast selection at The Market is a wow, lunch at the Beach House with sandy floor and dinner at Boons are fabulous. The team are so friendly and can’t do enough to make sure we had an amazing time. Thank you Movenpick team especially Chef Baljit and the spa team Pesiree, Phuntso and Elmira for looking after us. We can’t wait to be back.
Belo território, quartos espaçosos, praia, grande área infantil e instalações. Deve visitar o hotel. A equipe do hotel tornará sua estadia a mais memorável, eles são super simpáticos e prestativos. A comida é deliciosa! Ficamos surpresos com a grande variedade de buffet e também a qualidade dos alimentos. O bar da praia é outro ponto único para escapar durante o dia quente de verão e sentir-se ainda na praia - com ar condicionado, com piso de areia e vibração fria.) Ansioso para voltar!
Hermoso territorio, amplias habitaciones, playa, gran área para niños e instalaciones. Debe visitar el hotel. El personal del hotel hará que su estadía sea la más memorable, son súper amables y serviciales. ¡La comida es deliciosa! Nos sorprendió la gran variedad de buffet y la calidad de la comida. El bar de la playa es otro punto único para escapar durante el caluroso día de verano y sentir que todavía estás en la playa: aire acondicionado, piso de arena y ambiente relajado). ¡Estoy deseando volver!
Beautiful territory, spacious rooms, beach, large kids area and facilities. Must visit hotel. The hotel staff will make your stay the most memorable, they are super friendly and helpful. Food is delicious! We were amazed with large buffet variety and too food quality. Beach bar is another unique point to escape during hot summer day and feel still you are at the beach - air conditioned, with the sand-floor and chill vibe.) Looking forward to come back!
Adorável hotel com excelente equipe. Ficamos por 2 noites, lamentando não termos reservado uma estadia mais longa. A comida: Buffet de manhã / meio-dia é esmagador. Tantas coisas para escolher e tudo muito bom gosto. Jantar: buffet não estava disponível, por isso foi menu à la carte. O especial de vitela é muito bom. 2ª noite comi o bife. Foi um pouco caro em 160 AED. No entanto, elogios ao chef, para cozinhar com perfeição (eu pedi rara).Os quartos eram incríveis, com uma bela varanda que tinha uma bela visão geral.Spa: Fiz um tratamento de massagem, de um profissional absoluto. Pedi a massagem desportiva, a princípio, não adiantou muito, mas a intensidade aumentou com o passar do tempo.Piscina/Praia: A água na praia estava realmente muito quente. Além disso, uma alta concentração de água salgada, que prejudica os olhos. Isso fez da área da piscina o lugar para estar. Duas piscinas, 1 para as crianças muito pequenas e outra de 1,2 metros. Absolutamente adorável e agradável!Cada equipe estava interessada em como estávamos experimentando a nossa estadia! Tivemos um tempo fantástico aqui!
O hotel é super lindo, espaçoso e moderno. A equipe é super simpática e as sessões de ioga são as minhas favoritas. Eu amo as villas de praia mais, e o clube de praia é um lugar super divertido e feliz. Definitivamente recomendo.
Vim aqui para fazer ioga com Rafa, foi um fluxo muito bom e suave. Depois tivemos o café da manhã que era saudável e orgânico. Pessoal bom e amigável. Acho que este lugar tem muito potencial. Ansioso para ver mais eventos e ofertas para os moradores locais
Um incrível hotel à beira-mar com ótimas comodidades. Adoro o amplo espaço aberto, a bela paisagem, a praia de areia e o canal de água. A propriedade tem muita oferta, incluindo uma área de recreação infantil, boa academia, bela piscina, clube de praia, esportes aquáticos, restaurantes chiques e muito mais. Nós apreciamos o nosso tempo. Altamente recomendado.
Encantador hotel con un gran personal. Nos alojamos por 2 noches, lamentando no haber reservado una estancia más larga. La comida: El buffet de la mañana y el mediodía es abrumador. Tantas cosas para elegir y todo sabe muy bien. Cena: el buffet no estaba disponible, por lo que era un menú a la carta. El especial de ternera es realmente bueno. La segunda noche comí el bistec. Era un poco caro a 160 AED. Sin embargo, felicitaciones al chef, por cocinar a la perfección (pedí raro).Las habitaciones eran increíbles, con un hermoso balcón que tenía una hermosa vista general.Spa: Tuve un tratamiento de masaje, de un profesional absoluto. Ordené el masaje deportivo, al principio, realmente no hizo mucho, pero la intensidad aumentó a medida que pasaba el tiempo.Piscina / Playa: El agua de la playa estaba demasiado caliente. Además de eso, una alta concentración de agua salada, que lastimaba los ojos. Eso hizo que el área de la piscina fuera el lugar para estar. Dos piscinas, 1 para los más pequeños y otra de 1,2 metros. ¡Absolutamente encantador y agradable!¡Todo el personal estaba interesado en cómo estábamos experimentando nuestra estadía! ¡Pasamos un tiempo fantástico aquí!
El hotel es súper hermoso, espacioso y moderno. El personal es super amable y las sesiones de yoga son mis favoritas. Me encantan las villas de playa, y el club de playa es un lugar súper divertido y feliz. Definitivamente lo recomiendo
Vine aquí para hacer yoga con Rafa, fue un flujo realmente agradable y suave. Luego tomé el desayuno que era saludable y orgánico. Personal bueno y amable. Creo que este lugar tiene mucho potencial. Esperamos ver más eventos y ofertas para los residentes locales.
Un increíble hotel frente al mar con excelentes comodidades. Me encanta el amplio espacio abierto, el hermoso paisaje, la playa de arena y el canal de agua. La propiedad tiene una gran oferta que incluye un área de juegos para niños, un buen gimnasio, una hermosa piscina, un club de playa, deportes acuáticos, restaurantes elegantes y más. Disfrutamos nuestro tiempo. Muy recomendable.
Lovely hotel with great staff. We stayed for 2 nights, regretting we didn't book a longer stay. The food: Morning / Midday buffet is overwhelming. So many things to choose from and it all taste great. Dinner: buffet wasn't available, so it was ala carte menu. The veal special is really good. 2nd night I ate the steak. It was a little pricey at 160 AED. However, compliments to the chef, for cooking to perfection (I ordered rare).The rooms were amazing, with a lovely balcony that had a lovely overview.Spa: I had a massage treatment, from an absolute pro. Ordered the sports massage, at first, it didn't really do that much, but intensity increased as the time passed.Pool / Beach: The water on the beach, was actually too hot. On top of that a high concentration of saltwater, which hurt the eyes. That made the pool area the place to be. Two pools, 1 for the really small kids and the other one 1,2 meter. Absolutely lovely and enjoyable!Every single staff was interested in how we were experiencing our stay! We had a fantastic time here!
An amazing beachfront hotel with great amenities. I love the ample open space, beautiful landscape, sandy beach, and the water canal. The property has a lot of offer including a kids play area, nice gym, beautiful swimming pool, beach club, water sports, fancy restaurants and more. We enjoyed our time. Highly recommended.
The hotel is super beautiful, spacious and modern. The staff is super friendly and the yoga sessions are my favorite. I love the beach villas the most, and the beach club is a super fun happy place. Definitely recommend it.
Came here for yoga with Rafa, was really nice and gentle flow. Afterwards had the breakfast which was healthy and organic. Good and friendly staff. I think this place has a lot of potential. Looking forward to seeing more events and offers for the local residents
Al Marjan Island Boulevard, Near Al Hamra Mall, Ras al Khaimah, Ras Al-khaimah 6636, United Arab Emirates
Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.
