We spent the weekend over Ironman Cascais, Portugal. It was absolutely incredible. The Martinhal Team were magic. They were efficient, hugely accommodating and no task was too big. The space, entertainment, games and food for the kids was just fantastic. I'd highly recommend it as a family holiday!
starstarstarstarstar Anthony Fenton-Wells
Great conference hotel with nice breakfast and lunch. Rooms are clean and spacious. Overall no complaints.
starstarstarstarstar Aksieman
Overall, a disappointing experience and we would not recommend it.
While touted as a five star resort, the general experience is more that of a dated four star hotel.
We want to be as balanced as we can in our review so that it is useful to fellow travelers. With that in mind:
The Pros:
1. The grounds within the estate are well designed and beautifully maintained.
2. The rooms are generously sized and comfortable.
3. The entire resort is clearly geared towards children, from the baby-proofing designs to the children’s facilities. (It’s hard to imagine why anyone would stay here if they weren’t bringing their kids.)
4. The gym and pool facilities are adequate, while not being exceptional.
The Cons:
1. With the exception of certain individuals, the general service culture did not shine through. For example, in their online check-in process, we stipulated an early check-in at 12pm to accommodate our infant’s midday nap. Having concluded the check-in process we did not receive any further comms from the hotel, leaving us to assume that there were no issues with our requested check-in time. On arriving, the receptionist challenged us initially, telling us that they don’t guarantee early check-ins. All this in the midst of managing a clearly frustrated infant, crying loudly in the lobby. They eventually found a solution for us, but we could have avoided the initial friction - it set a terrible tone. There was also no one at the entrance to welcome us or help with our bags.
2. Wi-Fi. The wifi experience was patchy and slow, especially in the rooms. The hotel’s excuse was that they were experiencing general problems with their wifi. One wants to be forgiving but in reality guests have a reasonable expectation that these kinds of issues don’t occur during their stay, especially at a 5 star hotel.
3. Air-Con. We struggled to get to get the aircon to work in our room. The staff were helpful, but the solution involved a technician coming to our room at 22:30 with a ladder. Again, we could see that the individuals were trying to be helpful, but these kinds of things just shouldn’t happen as a so called five star resort.
4. The gym. While the equipment was acceptable, the gym and spa area in general were a little sad. Aircon didn’t work in the gym, there was no Sanitiser or cleaning materials. There was never a receptionist at the spa area and the gym was poorly maintained - lots of sweat marks all over the floor; questionable sanitation, etc.
5. General lack of attention to detail. This is a little more abstract, but we just felt that there was a lack of the small things that make for a truly memorable five star experience. For example, no complimentary items in the room, like water; no special turn down service; some of the basic equipment like bicycles we not complementary, in fact they were exorbitantly priced. Nothing big on its own, but all adding up to a sub-par experience that ironically wouldn’t cost the hotel very much to get right.
Bottom line: unless you have children between 3 and 9, and you don’t mind any of the issues we listed above, then we would not recommend this to you. Rather stay in a genuine five-star venue if you’re going to that expense in any event - they generally have amazing kids facilities anyway.
starstar Mel Gischen
Clara and the staff at the reception was super friendly and very accommodating. The price is very reasonable and the food delicious. After a long flight and being jetlag it was so good to relax when arriving while the kids could play. We had a great time, the nanny service was excellent, many thanks to Catarina and the kids club as well thank you Marta, the environment was safe for my kids.
Happy parents
starstarstarstarstar Laila Biji
Great resort, especially for families. They are really keen on giving the kids a good time. We liked the food, a lot of choice in multiple restaurants. Food quality was very good: fresh and multiple healthy options. Pizza’s were delicious. The personnel was overall very kind. We stayed in one of the four suites. Only minus regarding hygiene that is important to us: full Carpet in the room. We enjoyed the wellness with heated indoor pool. It’s great that children are allowed in the wellness. The opening hours of the wellness: 10 am - 7 pm, we felt this opening period perhaps should be extended. Playground and kidsclub were terrific.
starstarstarstar Line Coucke
Lugar agradável para festas🎂 🍹staff simpático 🤗
starstarstarstar Luisa Bendito
Apesar de parte da experiência ter sido muito prejudicada pandemia, recomendo muito. É um lugar especialmente recomendado para quem tem miúdos. Brinquedos à vontade, piscina e equipa para vigia-los, enquanto aproveitas um pouco do ar puro e do visual cheio de verde à volta, ou ainda, o campo de golfe. Destaco a atenção da equipa do hotel que foi excelente. Uma falha no sistema de TV, que não permite a transmissão/conexão via telemóvel, não foi suficiente para reduzir a nota. Vá e leve toda a família.
starstarstarstarstar Ricardo Loureiro
Lovelly, peacefull... and great with kids!
starstarstarstarstar Paulo Dinis
Sem duvida boa escolha da gosto frequentar os verdadeiros 5 estrelas este sim mereceu sem margem de dúvidas tudo mt bom parabens a organização
starstarstarstarstar paulo franco Franco
Amazing luxury hotel in cascais if you want and stay out of the crowd of the city
Kids area is the cherry on top of tge cake, on the outdoor: trampoline, castle, open space, ping pong, 2 sand playground, 2 heated swimming pools. Indoor there is a kids club where u can drop off the kids with the animator (9.30 a.m), plenty of toys and games. Ana and Diogo do a great job (my daughter was crying for the 1st 5min, after that, playing all time),
Room is great, high standard, nothing to improve, amazing bathroom, great bed, balcony, nespresso... but the 2 mattress could be better connected (to minimize the space between).
Breakfast: due to covid19 we did not experience the buffet option, was kind of pre ordered plus a la carte, however it was delicious!
Whole complex is absolutely perfect. We had a 3 years old kid so our tine was around the kids area, but the other swimming pools for adults/relax, look amazing.
Not good enough: the reservations team in sagres, they misslead some information, gave us higher rate (vs agoda, then corrected it) weren't sure what was free or additional charge... they need to do better for a 5 stars hotel.
Nuno and constança at the reception were very friendly and helpful, top service.
Next summer i am back
starstarstarstarstar Manuel Delgado
Óptimo hotel. O Brunch embora alterado conceito dada a pandemia, é bem servido. O atendimento é muito simpático. Tem pouca gente e o kids club é ótimo para os miúdos. Voltaremos de certeza.
starstarstarstarstar Inês Costa
Un lugar maravillosopara ir con niños, instalacionesmuy buenos ,habitacionesgrandes y cómodas La atenciónestupenda
starstarstarstarstar Sanchez Guilarte
Já não é a primeira nem a segunda nem a terceira vez que vamos como família para o Martinhal de Cascais, mas também não será a última. Funcionários excelente, hotel excelente, comida 5 🌟, o carinho que eles têm com as crianças, algo que mesmo com o tempo que estamos a passar não diminuiu. Recomendo 100%, vale o preço que pagamos, recomendo usarem meia pensão, e experimentarem as refeições. Simplesmente sem palavras para descrever o que sinto quando estou lá.
starstarstarstarstar Alberto Duarte
Muito bom, com todos os cuidados que se tem que ter. Adoramos
starstarstarstarstar Rosalina Alves
The staff are very kind. The hotel is designed for families so it has been super enjoyable for our children, hence for us :). Great pool areas, playground and kids club. My only criticism is around the cleaneness of the room, I would expect my room to be spotless considering the price you pay but other than that amazing.
starstarstarstar Ana Seoane
Excelente atendimento, comida muito boa
starstarstarstarstar Carlos Rodrigues
Hotel muy bonito y con habitaciones estupendas. La única pena es que tengan la zona kids tan apartada del hotel principal. Gracias a Miguel Tamayo por su amabilidad.
starstarstarstarstar Apartment Fuentes de Nerja
Un hotel excelente. Ambiente familiar muy agradable. El personal muy amable y atento. Todo perfecto.
starstarstarstarstar pavos G
Sobresaliente para ir con niños. Seria perfecto sino fuera por la restauración,bastante floja
starstarstarstar Carlos Diaz
Excelente en atencion, servicio y trato de personal de recepcion, restaurante, kids club... Excelente en preparacion y cuidado de la habitacion y en servicios. Piscinas muy bien cuidadas y nada abarrotadas. Los chicos del Kids Clib y el personal de sala en restaurante merecen una mencion especial por el tratobque dan a los clientes.
starstarstarstarstar Javier R.
Empreendimento de luxo da rede Martinhal, localizado num bairro nobre de Cascais próximo da praia, oferece muito conforto em hospedagem a famílias.
starstarstarstarstar Revista Hotéis
Wonderful hotel! The best place to stay with the family while visiting Lisbon. Only problem, it's so amazing, hard to leave the hotel to explore the rest of the city. 😁 This hotel has the most incredible and fun play areas for children of different ages and wonderful amenities for the whole family, including a luxury spa for the adults. They really care and cater to their guests, no matter the age. The staff are super friendly and attentive. The attention to detail and service shines through and through. We were all extremely happy with our stay. Also, the location is wonderful; it is located iclose proximity to some of the best beaches, restaurants and historic attractions.
starstarstarstarstar Lena M
Hemos estado pasando el puente de diciembre y la verdad es que las instalaciones del hotel genial. En las zonas comunes se nota bastante frío lo que hace que no sea acogedor. La piscina climatizada no pudimos usarla ya que el agua estaba helada y en el recinto se notaba frío. Las habitaciones son muy amplias y está todo impoluto. Falla la restauración, ya que en uno de los restaurantes la carta es bastante limitada. En el kids club hay otro restaurante que cierra muy temprano, a las 17:30h y a las 17:00 ya están limpiando y recogiendo por lo que sientes que estás molestando.
starstarstarstar Rosa Roca
Nice hotel for honeymoon, rooms are nice for pairs, but if you are here forth friend or colleague, you're missing some privacy thanks to glass everywhere. Also switches and wardrobes are quite challenging to understand or find. Food quality is average, so it could really improve. SPA is satisfactory, jakuzzi awesome, outside pool isn't warmed. Staff is really nice and helpful.
starstarstar Radek Mezuláník
What a fantastic place to stay. If you have kids, you deserve to come here and rest while they pamper you proper. Great staff, kids-friendlier than your own home and I am genuinely impressed with the restaurant food. Location is hard to beat as well, but I would recommend getting a rental car still... Great beaches around the area to visit with a car.
starstarstarstarstar Francis Perron
Es un lugar increíble. Las habitaciones son amplias y muy limpias. El hotel tiene todas las comodidades, varias piscinas exteriores e interiores y spa incluido. La zona de niños es muy grande con camas elásticas, tirolinas, campito de fútbol y un club para niños con animadores casi todo el día. El desayuno muy bueno y variado. Quizá el único pero es la cocina ya que un día quisimos cenar y el servicio fue lento, la comida escasa y no muy bien preparada.
starstarstarstarstar Fernando Rojas de la Cuesta
The hotel was great, we loved the fresh purees for the baby at each meal. Breakfast was great. We felt the attached restaurants were a bit pricey at first, but they seem about on par, maybe slightly more, than similar restaurants in town.
starstarstarstarstar Lc Matches
Amazing luxury family hotel with great kids club and kids facilities. Soundproofing in the hotel is outstanding, food excellent and kids facilities are just great. Also very helpful and friendly service.
starstarstarstarstar Mircea Bucur
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